Overview
• All returns, exchanges or refund requests must first be authorized by contacting our Customer Service Department.
• You have 30 calendar days to return/exchange an item from the date of purchase.
• To be eligible for a return/exchange, your item must be new, unused and contain all original packaging and accessories.
• Rubber and balls cannot be returned if opened, unless item is defective.
• Apparel cannot be returned if worn or washed.
• A receipt or proof of purchase must be presented to make a return or exchange.
• All returns or exchanges must have a Return Merchandise Authorization (RMA) number provided by our Customer Service.
• Please note that additional shipping and handling charges will apply. If the return or exchange is a result of our error or product defect, you will not be charged for return shipping and handling.
Please do not send your purchase back to the manufacturer.
Refunds
• Upon receipt and inspection of your returned items, you will be notified regarding your refund.
• If approved, a refund will then be issued within 7 business days.
• Refunds will only be made to original method of payment.
• Shipping costs are nonrefundable unless the return is a result of product defect or our error.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
Exclusions
The following items CANNOT be returned or exchanged unless defective or the result or our error.
• Assembled Rackets
• Tables
• Glues
• Cleaners
• Edge Tapes
Need help?
Contact us at [email protected] for questions related to refunds and returns.